tag:blogger.com,1999:blog-43899938638877046772024-03-19T12:32:41.128-07:00GW at Disney 2015GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.comBlogger54125tag:blogger.com,1999:blog-4389993863887704677.post-8755584412027390172015-05-31T21:13:00.000-07:002015-05-31T21:13:00.137-07:00<div style="text-align: center;">
<span style="font-size: large;">Team Hollywood Studios!!</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhnWrII2ZWidTyhkJgCBlWsyC-5JmibIdK5zJtOYURN0JGPuA8-tUuFpctqI9etIicR26dpUfPnJBVS7gC0p0R9EG_SV3e1ireUMjh2mF8iU8ZiYrGtQSXgfXKcBalXQZ6CBmZJow4AtxQ/s1600/IMG_1011.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhnWrII2ZWidTyhkJgCBlWsyC-5JmibIdK5zJtOYURN0JGPuA8-tUuFpctqI9etIicR26dpUfPnJBVS7gC0p0R9EG_SV3e1ireUMjh2mF8iU8ZiYrGtQSXgfXKcBalXQZ6CBmZJow4AtxQ/s400/IMG_1011.JPG" width="300" /> </a></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhL8thFH6DamjnbTZNxPaf5_x1JFpx0KJEUZKytwg-SdbMBQ9G9jKQ84ffRygY1W1ZCpufYPqr5z-RQsGFKu8-4Wfy2lb0msrk9bb0QaPSoWIVUtlY_W9tVnchqvHXZZ8pchojHoDsrBrY/s1600/IMG_0118.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhL8thFH6DamjnbTZNxPaf5_x1JFpx0KJEUZKytwg-SdbMBQ9G9jKQ84ffRygY1W1ZCpufYPqr5z-RQsGFKu8-4Wfy2lb0msrk9bb0QaPSoWIVUtlY_W9tVnchqvHXZZ8pchojHoDsrBrY/s320/IMG_0118.JPG" width="320" /></a></div>
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What's smart, kind, intelligent, patient, brilliant, and suuuuuper cool???</div>
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Uuuuh....Team Hollywood Studios!! Duh?!?!?</div>
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One thing I can say is that I learned a whole heck of a lot of stuff from my team members. From communication skills to servant leadership to learning how to organize a pretty good set of surveys to ask customers. </div>
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I learned how to listen first, then respond in a way that benefits both the team and the overall objective. I learned how to quiet my ego so that our goal is accomplished and the team is what is successful, not just me or the ideas that I wanted. I learned how that at times I would have to follow and at other times I would have to lead. It was always about focusing on the goal and keeping in mind the bigger picture.</div>
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Finally I really learned what it meant to be a supportive friend and colleague in tough and stressful times. The extent to which each of us felt exasperation, confusion and a bit perplexed seemed to happen more often than we would prefer. We prevailed though. Through support and patience and playing to each of our strengths which ultimately supported to whole final presentation effort. I honestly could not have been with a more Rockin Rollercoaster crew! </div>
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#teamhollywood!!!</div>
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Rasul </div>
GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-46493394338516039932015-05-31T21:04:00.001-07:002015-05-31T21:04:08.391-07:00<div class="MsoNormal">
<span style="font-family: "Century Gothic";">Creative
Discontent<o:p></o:p></span></div>
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<span style="font-family: "Century Gothic";">I really liked
the idea of creative discontent.<span style="mso-spacerun: yes;"> </span>There is something
to be said about people that have the humility to recognize that they, too,
have room to grow.<span style="mso-spacerun: yes;"> </span>Only after
recognizing our shortcomings can we initiate change.<span style="mso-spacerun: yes;"> </span>We can accomplish great things and pretty much anything
we set our mind to by fostering our creativity and seeking excellence in
everything we do.<o:p></o:p></span></div>
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<div class="MsoNormal">
<span style="font-family: "Century Gothic";">I see creative
discontent as a good thing because it forces us to continually assess how we do
things and figure out new ways to make them better.<span style="mso-spacerun: yes;"> </span>That’s where the creative component comes in;
it encourages us to constantly innovate and to never settle for mediocrity.<o:p></o:p></span></div>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-61869819263114765282015-05-31T20:55:00.001-07:002015-05-31T20:55:25.910-07:00Poto's Recap of Team Magic Kingdom (MK). <span class="Apple-style-span" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: small;"><span class="Apple-style-span" style="font-size: 13px;">
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I learned a tremendous amount from Team Magic Kingdom this
past week. Our group had a very robust and eclectic amount of work experience
that was extremely beneficial to the overall team dynamic. With the different
career backgrounds among our team, I was able to gain valuable insight about
social media tools that can be used to analyze different channels and mediums.
The two tools that I was most excited about were hoot suite and social mention.
I am very excited to apply these platforms to my future work experience in the
sports industry. </div>
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<span style="mso-spacerun: yes;"> </span>One of our
strongest attributes as a team was organization and time management. In order
to work towards a shared vision, we first decided that organizing our work
schedule and setting deadlines was one of the most fundamental aspects in order
for us to achieve success. The theme parks and various attractions around
Disney World are an obvious distraction and if we hadn’t broken down our daily
agenda, we probably would have not seen as much success with our project. </div>
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To Adi, Mel, Amy, Helen and Cecily- I had such a great time
collaborating with you all. The work ethic that everyone brought to the table
was impeccable. I really have never seen anything quite like it, and I was truly
honored to be a part of such a hardworking group of ladies. </div>
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As we have learned in our course readings and the YES
workshops, the ability to listen to each other, provide feedback, and value
each member’s role in the group are just a few ingredients to the recipe of
success. Thank you to my MK teammates for fulfilling all three of these steps. Below
I have shared a link, which will walk you through our Disney experience and a
few of the fun highlights Team MK encountered during our journey together. </div>
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<a href="https://drive.google.com/file/d/0B6MEExrqe6grbnRKMmoyanBOQlE/view?usp=sharin">https://drive.google.com/file/d/0B6MEExrqe6grbnRKMmoyanBOQlE/view?usp=sharin</a>g</div>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuKU4SwspL9MTzjLiFxJAQSJPJZDvMa_vvB1b_KWjCthFl1rwZ1sJ2n_GPE_sl_2EP3mAL4VUR7mp2KcWqgzmkbF14Q7Va-q3M-nILCovUcBjW0ZoC3bH8It-3deuTt3_50Q1c-GfW4RQ/s1600/IMG_5765.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="238" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuKU4SwspL9MTzjLiFxJAQSJPJZDvMa_vvB1b_KWjCthFl1rwZ1sJ2n_GPE_sl_2EP3mAL4VUR7mp2KcWqgzmkbF14Q7Va-q3M-nILCovUcBjW0ZoC3bH8It-3deuTt3_50Q1c-GfW4RQ/s320/IMG_5765.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Team MK facilitating a Q&A session after our presentation</td></tr>
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<tr><td class="tr-caption" style="text-align: center;">Team MK in front of the castle at Magic Kingdom </td></tr>
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-Poto </div>
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</span>GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-85317213835683266142015-05-31T20:45:00.002-07:002015-05-31T20:50:26.691-07:00We Arrived as a Group; We Left as a Team<div>
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In the final preparations for our presentation for Stuart and Disney leadership, our group spent countless hours together. Delirium was achieved, the giggles were caught numerous times; at some point I even ended up with 2 laptops trying to do only God knows what.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhytXok8ca8S51dXQt1Uzxk38XFMYt8As9fS_XFTk3QYHBCb0dT5alTo4Dsk8qNt3ckyGrK1gErVzKOoYNo7KWexghZgjc2ge3cTH_3vwsCONSkFJ4Vbm-8MBFExGzlSr7jk8CXUX9p5QI/s1600/blog+3+pic+3.jpeg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhytXok8ca8S51dXQt1Uzxk38XFMYt8As9fS_XFTk3QYHBCb0dT5alTo4Dsk8qNt3ckyGrK1gErVzKOoYNo7KWexghZgjc2ge3cTH_3vwsCONSkFJ4Vbm-8MBFExGzlSr7jk8CXUX9p5QI/s320/blog+3+pic+3.jpeg" width="320" /></a></div>
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Originally, parts of the project were delegated, and it was our intention to put everyone's piece into a presentation and call it a night. Yet as we started to enter the presentation in, everyone became interested and invested in all of the parts of the presentation. We were feverishly proofreading each other's parts, helping when someone else got stuck articulating their findings, and asking each other for suggestions to make individual sections succinct. As tired as we all were, each of us wanted to everyone to feel good about their parts and vice versa. This "phenomenon" of sorts (and I call it that because it just happened naturally without discussion or conscious awareness) ties back to the first blog I wrote, when James mentioned a critical characteristic of a high-functioning team... There is an element of care that transcends personal glory or recognition. I truly felt this with my team, and only hope that I can experience this feeling when I'm working to achieve a goal with others. - LT</div>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-22356457585646407912015-05-31T20:42:00.003-07:002015-05-31T20:42:17.562-07:00One small step for mankind, one giant leap for Disney<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: inherit;"><span style="color: #444444;">The technical innovations
happening at Disney World right now are nothing short of transformational. Our
team joked it’s “a whole new world”, but it truly is. Hearing that the FastPass
system evolved primarily as a way to increase operational efficiency explained
so much to me. When I visited Disney World over 10 years ago, I remember
standing in line to get in the park and for what seemed like ages to get on
rides. The best enhancement at the time was misting fans to help with the
Florida heat. Cut to today, I experienced no more than a 1-2 minute wait to get
in any of the parks at various times of the day, and when I stood in line for
rides, I knew what I was getting into as a standby guest.</span></span></div>
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<span style="border: 1pt none windowtext; color: #444444; padding: 0in;"><span style="font-family: inherit;">New rides like Test Track and
Rock 'n' Roller Coaster have longer beginning and ending experiences as creative
and innovative solutions to long wait times. The PhotoPass+ experience removed
that annoying photo sales line/process at the end of rides. Overall, the
MyMagic+ innovations created a much more positive experience for me as a guest
and the ability for Disney to allow more people to experience their rides and
stories through greater efficiency.</span></span></div>
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<span style="color: #444444; font-family: inherit;">There is always room for
improvement though and for me, that area was really with the My Disney Experience app. </span><span style="color: #444444;">The Magic Band felt pretty magical to me, as I missed it the instant I took it off and had to reach for my credit card to make a purchase today.</span><span style="color: #444444;"> I haven't formed the same bond yet with the app though I'm very </span><span style="color: #444444; font-family: inherit;">excited at the opportunity Disney has to apply the same magical approach to the app that they
bring to all other aspects of their products and services. As overheard in the Magical Express bus video today, Disney uses "the tools of our trade
to create magic and delight for our guests.” I hope they embrace the app more and really bring it inline with their other amazing experiences, perhaps using a similar storytelling approach so the app has a nice beginning, middle and end for guests. Getting the infrastructure in place and guests comfortable and familiar with the new
technologies is a tremendous first leap into this new world for Disney, and I can’t wait to
see what they come up with next.</span></div>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgUZetg6qVK4Fhm4ANyIUhHaQm02PXTc6Vm0NzsxHrlrLPWuGK6JMaV2a2z78cgv6MhHLvyk6mXXZ_AyrO4ybmktalmInjoZAcuiULhocrzyTQG3wd6awVl-EqHe30ijomZu5ilAqsdY0U/s1600/IMG_2665.JPG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgUZetg6qVK4Fhm4ANyIUhHaQm02PXTc6Vm0NzsxHrlrLPWuGK6JMaV2a2z78cgv6MhHLvyk6mXXZ_AyrO4ybmktalmInjoZAcuiULhocrzyTQG3wd6awVl-EqHe30ijomZu5ilAqsdY0U/s320/IMG_2665.JPG" width="240" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Until next time iconic gray Magic Band. I'll miss you, but at least I have a nice tan line to remind me of our time together =).</td></tr>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-2274391514071458412015-05-31T20:34:00.004-07:002015-05-31T20:34:28.951-07:00The Team Experience<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj5aMBUrrgy4fk5sFojYRkJxys-Ln7HlQdI-1VfNcHmw9QrF-mwCjSsnuVQHQaf3yzbJuyVniPOn9Odh6cDBt2dyg4udiH7FD9q0AdBVuzB3sGevEJIH1Nbcpy4aE8I4HbQCFFTtIQgmXA/s1600/IMG_3816.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj5aMBUrrgy4fk5sFojYRkJxys-Ln7HlQdI-1VfNcHmw9QrF-mwCjSsnuVQHQaf3yzbJuyVniPOn9Odh6cDBt2dyg4udiH7FD9q0AdBVuzB3sGevEJIH1Nbcpy4aE8I4HbQCFFTtIQgmXA/s320/IMG_3816.PNG" width="310" /></a></div>
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While I found the group project/presentation considering the
time allotted very challenging as well as rewarding.<span style="mso-spacerun: yes;"> </span>First, I met an amazing group of people,
which is not just limited to Team Hollywood.<span style="mso-spacerun: yes;">
</span>All of my classmates were awesome as well as Stuart and Sharon.<span style="mso-spacerun: yes;"> </span>Our time at Disney was filled with sleepless
nights, but gratifying results.<span style="mso-spacerun: yes;"> </span>As it
pertains directly to Team Hollywood, we worked well together utilizing our
individual strengths, while challenging ourselves in areas we are not as
comfortable to accomplish a common goal.<span style="mso-spacerun: yes;">
</span>That is the definition of vision and teamwork.<span style="mso-spacerun: yes;"> </span>We discussed all of the elements it takes to
access the customer experience<o:p></o:p></div>
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I really enjoyed working with my team, the entire class and
Stuart and Sharon.<span style="mso-spacerun: yes;"> </span>Thank you! <o:p></o:p></div>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-60127892995704512072015-05-31T20:25:00.007-07:002015-05-31T20:25:46.992-07:00<div class="MsoNormal">
<span style="font-family: "Century Gothic";">Leadership<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic";">Our two amazing
Bretts (1.0 and 2.0) exhibited incredible leadership skills throughout this
entire process and I could not be more grateful for everything I have learned
from them and the rest our amazing team.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic";">I was fairly
impressed at how Brett (1.0) exhibited robust leadership skills by keeping us
focused and motivated the whole time we worked on our group presentation.<span style="mso-spacerun: yes;"> </span>During this past week time was of the essence,
stress levels were high, but Brett kept his cool and gave us a sense of
reassurance.<span style="mso-spacerun: yes;"> </span>He developed a process,
communicated expectations clearly and succinctly, and instilled a positive
energy by cracking jokes and encouraging hard work and collaboration, but also
building in a little fun and bonding time.<span style="mso-spacerun: yes;">
</span><o:p></o:p></span></div>
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<br /></div>
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<span style="font-family: "Century Gothic";">Likewise, during
an exercise at one of the workshops Brett 2.0 pushed the envelope by combining
two great ideas into one and inspiring us to work together to integrate them
seamlessly and somehow make them work. He also acknowledged the work that
everyone put into coming up with great solutions and commended the team for our
efforts.<span style="mso-spacerun: yes;"> </span>Once we had figured out a
solution that was feasible, he surprised us with additional resources that we
did not consider.<span style="mso-spacerun: yes;"> </span>The limited resources
we were working with originally forced us to be more creative and come up with
solutions that would fall within our constraints.<span style="mso-spacerun: yes;"> </span>It is truly remarkable what we can accomplish
with the support of great leaders!<o:p></o:p></span></div>
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<span style="font-family: "Century Gothic";">-Jeymi</span></div>
GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-11194210164861251212015-05-31T20:21:00.002-07:002015-05-31T20:42:29.858-07:00Magical Magic Kingdom Team<div class="MsoNormal" style="background: white; margin-right: -27.0pt;">
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<span style="color: #444444; font-family: inherit;">I can’t believe I just met the Magic Kingdom gals a week
ago. Standing in line at Space Mountain this morning, I was reflecting on our
first definition for “team” during Day 2’s workshop as a “group of individuals
working together to achieve a common objective” that James pointed out could apply to the folks I was standing next to in line. What changed during the course
of the past week that transformed Team Magic Kingdom from simply a group of GWU
students working together to complete the course to the high performing team that
I’ve so enjoyed being part of and am so sad to leave behind? </span></div>
<a name='more'></a><o:p></o:p><br />
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<span style="color: #444444;">As James explained, there was more to more to being a team than working together toward a common goal. </span><span style="color: #444444; font-family: inherit;">Through our shared experiences this
past week, we started to really care about each other and the experience, and we learned we could
trust and rely on each other. From the individual presentations, I already knew I
could rely on the work quality of my teammates, but that wasn’t what
transformed us. It was the many high moments when we laughed and dreamed together
and the couple lower moments when we each stepped up to support each other that made the difference. Like the time when I was too tired to
function on Wednesday (literally – I had my shirt on inside out!) and my group
fully supported me going to sleep earlier than them. I felt safe, supported and yet challenged to
do my best with these ladies. And they even made sure I didn’t get totally lost
in the assignment and made time for fun too. </span></div>
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<span style="color: #444444; font-family: inherit;">The same feeling extends to our whole group - this week-long experience made us a GWDisney family, and </span><span style="color: #444444;">I'm looking forward to staying in touch for a long time!</span></div>
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<iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='320' height='266' src='https://www.blogger.com/video.g?token=AD6v5dzwc-6VgxEyDmjazO1b_jprTJmoAIePlJOQAqM3LhsIaPBUEJ4lYcX2vB09lnjQD7fhnTtvvJ6YmsQuRbI1TA' class='b-hbp-video b-uploaded' frameborder='0'></iframe></div>
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<span style="color: #444444; font-size: 17.3333339691162px;">-MS</span></div>
GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-17276792079633349472015-05-31T19:58:00.001-07:002015-05-31T19:58:53.160-07:00Putting the fun in fundamentals<div class="separator" style="clear: both; text-align: center;">
<a href="http://quotes.lifehack.org/media/quotes/quote-Walt-Disney-i-would-rather-entertain-and-hope-that-38825.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: inherit;"><img border="0" src="http://quotes.lifehack.org/media/quotes/quote-Walt-Disney-i-would-rather-entertain-and-hope-that-38825.png" height="179" width="320" /></span></a></div>
I should have known better than to
expect a typical corporate training workshop from Disney. Through the YES program and our team projects, we not only learned Disney’s team-building
process and principles, we lived it. In the end, I got so much more out of the
experience. The dedication, talent, positivity and respectfulness of fellow
teammates elevated the lessons to a whole different level, and I’m so grateful
to you all. I learned as much from each of you as I did from the program itself
and am happy to have a wonderful bunch of new friends.<br />
<a name='more'></a><br />
<br />
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg6_Y9CvIu9m_KzXckjfxrGQ935t1XvVFi56UxfExyCjc6WaftyGflTd5HMc88WDr3dd7hG9teYQXf1zcH2S-hgL8ltlmYcOZC-ers1nLLmQkYKGAfZwW0SpA2BYznbRWPnLCqdexAIFhE/s1600/disney-yes-leah-and-james.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto; text-align: center;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg6_Y9CvIu9m_KzXckjfxrGQ935t1XvVFi56UxfExyCjc6WaftyGflTd5HMc88WDr3dd7hG9teYQXf1zcH2S-hgL8ltlmYcOZC-ers1nLLmQkYKGAfZwW0SpA2BYznbRWPnLCqdexAIFhE/s320/disney-yes-leah-and-james.jpg" width="240" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-size: small; text-align: start;">"In every job that must be done, there is an element of fun." - Mary Poppins</span></td></tr>
</tbody></table>
<span style="font-family: inherit; margin-left: auto; margin-right: auto; text-align: center;"></span><br />
My biggest take-away from the program is that creativity and innovation are outputs of a team.
The greater the team, the greater the results. Disney’s process and principles
allows them to create one incredible mega-team across their business divisions and
keep them consistently delivering on their mission to create happiness for
millions of people around the world.<br />
<br />
So now that I’m back in DC, how can I apply the lessons learned from the workshop this past week to my own life? As a
project manager, I work with small teams all the time though we often don’t
approach it that way. Usually the relationship is more client-vendor than team,
which works against us in the project as it makes it harder to establish trust.
I’m going to go back to my team of coworkers and suggest we alter our approach
and language to treat project groups more as teams and apply the Disney
principles as team leaders. For every project, I’d like to make sure there is a
clear vision that everyone understands and is on board with, bring a diverse
set of people to the table, make sure each team member has the education and
training necessary to handle the work, establish boundaries for us to work
within and create a supportive culture of trust and respect.<br />
<br />
The other take-away I’m looking forward to applying is regarding my own leadership strengths and weaknesses. I
had a few moments on the trip after our workshop with Leah where I realized I’m
naturally more comfortable being a servant leader, and I’d like to work on
learning and practicing other leadership styles to balance out and improve my own abilities.<br />
<br />
-MSGW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-839233132252082912015-05-31T19:52:00.000-07:002015-05-31T19:52:27.339-07:00The Disney Culture of Teamwork<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhC2JAUqzMK3-auljH32VZv2yljqaouwcrJ6ht3l9cXw3LL5d2PLTQnlsj6MXcp0bzF6fIqNDnH0KNETL4v0Gw7c9XvcQF9kzLOKzGKpIa8G_9xwrTJLfTLU7Ks0mH5bCn-V7kOL_GWzgc/s1600/disney-quote.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhC2JAUqzMK3-auljH32VZv2yljqaouwcrJ6ht3l9cXw3LL5d2PLTQnlsj6MXcp0bzF6fIqNDnH0KNETL4v0Gw7c9XvcQF9kzLOKzGKpIa8G_9xwrTJLfTLU7Ks0mH5bCn-V7kOL_GWzgc/s320/disney-quote.jpg" width="240" /></a></div>
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<span style="color: #343434; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold; mso-fareast-language: JA;">The take away from our
Disney workshops that resonated most with me is the concept of innovation
through collaboration.<span style="mso-spacerun: yes;"> </span>It is very
interesting to me that we loss Walt Disney in 1966 and his vision is still
being employed today.<span style="mso-spacerun: yes;"> </span>Disney is ever
evolving, but their culture’s foundation remains consistent. <span style="mso-spacerun: yes;"> </span>“Whatever we accomplish belongs to our entire
group, a tribute to our combined effort.”<span style="mso-spacerun: yes;">
</span>“Togetherness. For me means teamwork.”<span style="mso-spacerun: yes;">
</span>These two quotes from Walt Disney embody what is great about
Disney.<span style="mso-spacerun: yes;"> </span>Teamwork is integral to the
success of Disney. <span style="mso-spacerun: yes;"> </span>It takes each and
every one of Disney’s 72,000 cast members to provide guests with the magical
experience.<span style="mso-spacerun: yes;"> </span>From guiding guest to a
certain ride or attraction to picking up the trash that falls to the ground… each
cast member is dedicated to that vision that Walt Disney set forth so many
years ago.<o:p></o:p></span></div>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-26586534239957922132015-05-31T19:18:00.002-07:002015-05-31T19:18:45.713-07:00Exploring the Magic of Disney - as a Team<br />
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Each of us made the decision to apply and participate in
this experience because we were driven by different motivating factors. But for
all of us, there was a curiosity factor involved as well. We were not completely
sure what all the these seven days of magic would entail <span style="font-family: Wingdings; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-char-type: symbol; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-symbol-font-family: Wingdings;">J</span>, and what our exact
outcomes would be. But we decided to dive into the unknown anyway, because we
were curious about exploring Disney’s service innovation principles. <o:p></o:p></div>
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Sharing this common platform within our theme park group as
well as our class as a whole allowed us to operate and function effectively in
our tasks and continue to push the door in our different tasks and assignments.
For me, working with Team Hollywood enabled me to observe and participate in an
environment where we were constantly thinking of new avenues and approaches to
explore with our project. We were curious about guest utility of the MagicBand,
so we decided to create a survey on this topic. Even simple curiosities such as
wanting to know what the Riverside part of the Port Orleans hotel looked like
were explored. We decided as a group take a walk over and have lunch.<o:p></o:p></div>
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One of my biggest takeaways was really understanding the emphasis
of Walt Disney’s idea of fostering innovation through teamwork and
collaboration. Even looking at the quote referenced above, he uses the term “we”
instead of “I”. One of the most important parts to functioning as a team well
is thinking and functioning as a unit. Over these 7 days our team was able to
do so as we explored our curiosities together and experienced the magic of Disney. - Brigit</div>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-76009386346499814062015-05-31T19:05:00.000-07:002015-05-31T19:39:41.536-07:00Poto's Disney Guest Experience: The Importance of Cast Members<!--StartFragment-->
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One of the concepts that intrigued me the most during the duration of our Innovations and Services course was the role in which Disney cast members’ play in the journey of the guest experience. The extensive application process and training that cast members undergo really contributes to the culture of Disney, because they learn who they are, what they create, and whom they create it for. They learn how valuable their role is to “Everything Disney”. Whether they are offstage behind the line of visibility, or onstage and within the line of interaction, each cast member plays an integral role in guest satisfaction.</div>
I had two very memorable customer experiences during the duration of our stay in Disney. This week was the first time I heard about the concept of “Hidden Mickeys”. I had no idea that the Imagineers placed them all around the parks and resort. One of the highlights of my trip was the hidden Mickey that was placed in my room by housekeeping. Although I did not interact or cross paths with housekeeping (as I was always out of the room by the time they came through), they were able to make my week a bit more magical through creativity. As you can see in the picture below, I found a hidden Mickey made out of towels, strategically placed in the bed frame. In addition to this experience, I also found our last night to be truly magical. Thank you to Sharon and Stuart, we were able to enjoy a magical guest experience in a relaxed environment. Watching the sunset while eating dinner by the water, and having a VIP view and the ability to avoid the crowd during the Illumination Show were just a few of the highlights. The experience was greatly enhanced by our waitress, who made sure everyone was comfortable, happy, and enjoying the food. These two cast members really demonstrated how vital both offstage and onstage roles can be to the Guest Experience at Disney, reiterating the concept that Disney drives home: no matter what the role is, every cast member plays an integral part in the Disney Experience.<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg5aur3YOI-gbQbkzO7ev-WYs2oVcT7IulRVX7itf01Yqm7ePeNDAZbAuNImG82S8gQjsogYr1404JNvRlUUT02DDNfZ-0AmXGXIHUgAh_D91u2B39SAcMGJ2TCWqu4J09SJsa9VvVhsz0/s1600/Video-1.MOV" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg5aur3YOI-gbQbkzO7ev-WYs2oVcT7IulRVX7itf01Yqm7ePeNDAZbAuNImG82S8gQjsogYr1404JNvRlUUT02DDNfZ-0AmXGXIHUgAh_D91u2B39SAcMGJ2TCWqu4J09SJsa9VvVhsz0/s320/Video-1.MOV" width="180" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">A video of our last night and the ambiance and experience that we had the opportunity to be a part of</td></tr>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhIrQ0SftFj88_h0KiU9RQj99Vn4W8eQT9oF71nKj4eKBSa3uDv5pBUNBiO20vAub-bVDimMvaTA8CY-_seaCOtXi1gSxfmiTfiJ1Ei0GPadxkDaIwt0x5KENOhzQh1AFhZMC4QQRwTBuc/s1600/image1.JPG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhIrQ0SftFj88_h0KiU9RQj99Vn4W8eQT9oF71nKj4eKBSa3uDv5pBUNBiO20vAub-bVDimMvaTA8CY-_seaCOtXi1gSxfmiTfiJ1Ei0GPadxkDaIwt0x5KENOhzQh1AFhZMC4QQRwTBuc/s320/image1.JPG" width="258" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Hidden Mickeys appearing on lights via the lens of the 3D glasses we received at dinner.</td></tr>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqJ4iATYcFBoU2cDF1oSwcw74dUj8afNW0xOtgVTX9U_haDCfPB7kaujV7MK7Vj8Uz2wIjOmOwLvz81tseYThqV_PmExyUORyxWZfWmT-67bDGsKqNFNuajby7Vn1ZmP-NqtO-3xZKCRo/s1600/image2.JPG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqJ4iATYcFBoU2cDF1oSwcw74dUj8afNW0xOtgVTX9U_haDCfPB7kaujV7MK7Vj8Uz2wIjOmOwLvz81tseYThqV_PmExyUORyxWZfWmT-67bDGsKqNFNuajby7Vn1ZmP-NqtO-3xZKCRo/s320/image2.JPG" width="240" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">A picture of the Hidden Mickey that housekeeping strategically placed in our room</td></tr>
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-Poto<br />
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-66622976150328955212015-05-31T18:30:00.001-07:002015-05-31T18:30:43.142-07:00The Emotional Customer Experience<div class="separator" style="clear: both; text-align: center;">
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<span style="color: #343434; mso-bidi-font-family: Arial; mso-fareast-language: JA;">The customer experience is a subjective thing and an
emotional journey. Qualifying it as
positive or negative can be daunting because individuals prioritize factors in
different ways. For example, when comparing two guests we interviewed based
them having similar experiences of having issues entering the park with their
MagicBand. Both linked their tickets
during pre-arrival and experienced about a 15 minute wait to enter the park.
When each was asked about their overall customer experience at Disney and how
it relates to MyMagic+, we received two different answers. Guest 1 still viewed their customer
experience as favorable despite their magical experience being derailed for
about 15 minutes when attempting to the enter the park. In the case of guest 2, when asked the same
question, they felt their overall magical experience was ruined due to having
to wait while the Disney cast members linked their ticket to their MagicBand. This situation illustrates that the customer experience
is both subjective and emotional.<o:p></o:p></span></div>
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<span style="color: #343434; mso-bidi-font-family: Arial; mso-fareast-language: JA;">- Marc<o:p></o:p></span></div>
<!--EndFragment--></div>
GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-51682618467249403172015-05-31T18:23:00.002-07:002015-05-31T18:40:00.009-07:00<span style="font-size: large;"><b>Strategy - Leadership and Teamwork</b></span><br />
<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgutc56agjW30n__iQWLY5v266lxEXYfnUwF_v5QRYyfZ2kbXkjQu_Be7mumhgUD83P8XopF7qw5D034cagkhAR01a-VZhUeZJ0NMAFifKGzdmu6yV00Q9RqQfa7FljZ9tiFaND8Mr1MW4/s1600/IMG_1016.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgutc56agjW30n__iQWLY5v266lxEXYfnUwF_v5QRYyfZ2kbXkjQu_Be7mumhgUD83P8XopF7qw5D034cagkhAR01a-VZhUeZJ0NMAFifKGzdmu6yV00Q9RqQfa7FljZ9tiFaND8Mr1MW4/s400/IMG_1016.JPG" width="400" /></a></div>
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<div class="separator" style="clear: both; text-align: left;">
We are builders of the cities of tomorrow and we want to erect an even more impressive skyline than what we see here how. How do we get there? This is the quintessential question asked in any business arena. </div>
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On our first workshop on Tuesday, the 26th this was subject matter we covered during the second half of the training on that day. From Disney's perspective strategy is about leadership and teamwork and I can definitely agree with that. My agreement with this is because of a an exercise that our facilitator Leah organized for us, which quickly got us to the heart of this matter in a hurry. We did a few things before the exercise got under way:</div>
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Number 1 - Our group was broken in to three distinct business divisions. </div>
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Number 2 - We were assigned a company name and told to put together a strategy for three business </div>
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tasks. </div>
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Number 3 - Finally we were given the time frame in which those tasked needed to be finished. </div>
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Halfway through the exercise Leah switched some people from one team to another to add a level of complexity to the exercise and even highlighted further the importance of strong leadership and teamwork. Those two things have to be in place if in order for your strategy to work. Leadership that is not strong leads to teams that are not effective. Two great lessons learned in a relatively short amount of time!</div>
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Rasul</div>
GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-52255150203123633572015-05-31T17:58:00.001-07:002015-05-31T18:05:16.416-07:00<div class="MsoNormal">
<span style="font-family: "Century Gothic";">Something that
resonated with me is a quote that Leah (our YES program instructor) shared with
us on our first workshop titled Disney’s Leadership Strategies. <span style="background-color: white;"> <b style="color: magenta;">“If you are not failing, you are not
learning.”<span style="mso-spacerun: yes;"> </span></b>T</span>his is a phrase that Costuming
Operations Manager, Steve Zimmerman, tells his team on a regular basis and that
we should hear more often in our organizations.<o:p></o:p></span></div>
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<span style="font-family: "Century Gothic";"><br /></span></div>
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<span style="font-family: 'Century Gothic';">Some of the most successful people we know have failed many times before they made a big discovery and turned their failures into a huge success.</span><span style="font-family: 'Century Gothic';"> </span><span style="font-family: 'Century Gothic';">Walt Disney is an example of someone who failed a couple of times before he became successful.</span><span style="font-family: 'Century Gothic';"> </span><span style="font-family: 'Century Gothic';">In my opinion failure is absolutely necessary to succeeding.</span><span style="font-family: 'Century Gothic';"> </span><span style="font-family: 'Century Gothic';">Unfortunately, from a very young age we are encouraged to be risk-averse by rewarding us if we conform to an expected set of guidelines rather than rewarding us for doing something silly and/or different.</span><span style="font-family: 'Century Gothic';"> </span><span style="font-family: 'Century Gothic';">Yet, experimentation is what fosters creativity.</span><span style="font-family: 'Century Gothic';"> </span><span style="font-family: 'Century Gothic';">We must change that mentality and encourage younger generations to exhibit traits that are conducive to creativity - experimentation, trying new things, curiosity, putting ourselves out there, and losing fear of <span style="background-color: white;"><span style="color: magenta;">failure</span></span>.</span><br />
<span style="font-family: 'Century Gothic';"><br /></span>
<span style="font-family: Century Gothic;">-Jeymi</span></div>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-84849151901472050712015-05-31T17:23:00.002-07:002015-05-31T17:53:08.881-07:00Learning on the fly<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjc9gVF1-aOENH6_ToK4LUvzmuBrLBKzWCU4p_fqSXZTbS0xzCC5bVo9_cg4tpETrErPbIksmlPfwN1Z4NBU9S-FhXn2-Rws3QklSdhUOUMwx_UCG3Uz5i884w2ysVGFDGVJ9TBCy7N36c/s1600/DataCollection.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjc9gVF1-aOENH6_ToK4LUvzmuBrLBKzWCU4p_fqSXZTbS0xzCC5bVo9_cg4tpETrErPbIksmlPfwN1Z4NBU9S-FhXn2-Rws3QklSdhUOUMwx_UCG3Uz5i884w2ysVGFDGVJ9TBCy7N36c/s400/DataCollection.jpg" width="315" /></a> I’m one of the many people walking past Whole Foods on campus with my
earbuds in and a laser focus away from any eye-contact with people doing
surveys- I dread the fifty questions game.<span style="mso-spacerun: yes;"> </span>So here I am, with the shoe on the other
foot, out pestering the Disney guests about their vacation experience. Our team designed a utility survey based upon our findings
from the peak experience surveys. We set
up a Survey Monkey questionnaire to see if we could determine if any of our
recommendations might increase guest’s happiness.</div>
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Earlier in the week when we were gathering peak experience surveys - I had encountered resistance from both guests and cast members. When guests are hot, have been waiting in line for an hour, and just want to get their family some food - the last thing they want to do is play the fifty-questions game. Thinking outside of the box a bit, we discovered that guests were more willing to talk on their bus ride back to the resort. Once they have their day in, and are comfortable with some bus A/C - most people are more than willing to share their time with you.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgUvHPdGeKvX4aWTxt08974m2klLx-eCi5gRytkO-Gd1wvV5J7SNFZAjrnG5jhk9gQgMAks9MEv6gr9nKSvGPMJ_z6hueJJybYPv09xA9Nf607ev-ORm0h_qU8d4mz-hCjD9eDvOVe33LQ/s1600/DisneyComm.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="180" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgUvHPdGeKvX4aWTxt08974m2klLx-eCi5gRytkO-Gd1wvV5J7SNFZAjrnG5jhk9gQgMAks9MEv6gr9nKSvGPMJ_z6hueJJybYPv09xA9Nf607ev-ORm0h_qU8d4mz-hCjD9eDvOVe33LQ/s320/DisneyComm.png" width="320" /></a></div>
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Feeling a bit overconfident, I attempted to obtain some info from the hotel's guest services. I startled the check-in cast member, and was escorted to the hotel manager - where I promptly received this business card. With future interactions with cast members and guests, I struck up a more casual conversation before heading straight into the questions which was very useful in the utility surveys.</div>
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Finding the right balance of not being too aggressive, and also keeping the guest's needs and desires in mind paid off. One guests in particular agreed to take the survey, but was obviously not excited about doing so. Near the end, when I started asking questions about possible improvements - she lit up. "That would be a great idea!" After taking the course, I can see how important mystery shopping, peak experience surveys, and a bit of marketing research can be.</div>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-44010681768133519222015-05-31T15:52:00.001-07:002015-05-31T15:52:33.599-07:00LeadershipEvery Chef knows you need good tools in your kitchen to be successful. He is challenged to make sure those tools are sharp, work well, and has the right people to serve the guests. As we ate around the world through our Epcot experience we saw some great examples of leadership and culture. <br />
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There was one great leadership example that really stuck with me this week that was the chef from the restaurant in Morocco. <br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgo_NZHOO71KunLQ3FBQShobdpuZjg3o0nIBewNRIBQKE6PAvA-hfiyYIwnKziIDdeh9ERDnGKQi1pQ5t4FXRHfXXtL0K_zlToPMBhsyZeboiFEY_6MzTLFPFI4KYE6msZVuYRx1VXdUyE/s1600/IMG_1198.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgo_NZHOO71KunLQ3FBQShobdpuZjg3o0nIBewNRIBQKE6PAvA-hfiyYIwnKziIDdeh9ERDnGKQi1pQ5t4FXRHfXXtL0K_zlToPMBhsyZeboiFEY_6MzTLFPFI4KYE6msZVuYRx1VXdUyE/s320/IMG_1198.JPG" width="239" /></a></div>
Like all the chef's at the sit down dining restaurants we visited, this chef came out to discuss my shellfish allergy, Fuego's Celiac's and Mary Anne's issues with diary. The chef took the opportunity and seemed to turn it into a teaching moment. The interaction between them and the way he spoke to us while also teaching the server about food allergies and how to handle them with the kitchen, was a shining example of the culture and team support that has been cultivated in that restaurant. This chef embodies leadership and the core values of the company he works for. It is those little moments that evolve into a life lesson that I take home with me today.<br />
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-Mama J<br />
I wanna rock!GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-19331357908426712112015-05-31T15:16:00.001-07:002015-05-31T15:16:59.208-07:00Teamwork Disney Style<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: Arial; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">As I “touched down in the land of the Delta Blues in the middle of the pouring rain” still wearing my Magic Band, missing the Florida sunshine and team B.A.L.L.S., I could not help but wish I did not have to take it off. How cool would it be if I could use it to gain access to the building tomorrow when I go to work. The band represents the magical experience we just wrapped up and the magic is what has brought me back to all things Disney my entire life. I now reflect back on all the lessons learned, the people that made the trip a great experience and our fearless leader that kept the Crazy Train from “going off the rails.”</span></div>
<b id="docs-internal-guid-d5baef26-ac05-b4c0-b905-e2930219fb2d" style="font-weight: normal;"><br /></b>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: Arial; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">As a team we adapted the Disney ten commandments starting with knowing our audience and learning how each other needs to send and receive messages. We tried to walk in each others shoes even though Mary Anne does not like feet. The flow of the people and ideas was well organized and maintained by 1.0 and Fuego kept the data flowing. Our wienie was the Epcot icon, it kept us focused on the task and the vision.</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoW5AfEd2SBj94P9dD_evORTQjS747dG1nxWKG3IJ3h_AeYLZ5U6L9-XFmg52lqpVaf0jNoTYahfXkAsdOJoJIj1YVj4xdGf4ryyX46WC-ZnLGcjrJQl2EDs3-FQtRRjZtTCb7o7Z3Uhc/s1600/IMG_1819.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoW5AfEd2SBj94P9dD_evORTQjS747dG1nxWKG3IJ3h_AeYLZ5U6L9-XFmg52lqpVaf0jNoTYahfXkAsdOJoJIj1YVj4xdGf4ryyX46WC-ZnLGcjrJQl2EDs3-FQtRRjZtTCb7o7Z3Uhc/s320/IMG_1819.JPG" width="320" /></a></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: Arial; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We took cues from each other through non-verbal communication and when the introverts on were exhausted by the extroverts, we gave them their alone time. Which goes back to avoiding the overload and taking time to just enjoy the Magic Kingdom for a couple hours. We kept our focus on telling one story as we built our brief and the team kept things consistent so as to avoid contradiction.</span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: Arial; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For every ounce of treatment, provide a ton of treat and 1.0 did not disappoint. We worked hard but were rewarded, although there was no free vacation, we got to see some ballroom dancing.</span></div>
<br />
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: Arial; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">So now the challenge, keep it up as we can each go forth with lessons learned. I wanna Rock!</span></div>
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<span style="background-color: transparent; color: black; font-family: Arial; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br /></span></div>
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<span style="background-color: transparent; color: black; font-family: Arial; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">-Mama J </span></div>
GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-77933911881232348342015-05-31T15:04:00.001-07:002015-05-31T19:12:26.290-07:00Poto's Take on Teamwork and Communication<br />
One of my favorite lessons was during the leadership workshop when we did the "Happy Dog" exercise. My group was given a mission to come up with a new marketing platform that would help drive sales. Our leader came to us with tasks, but he was only allowed to give us yes and no answers or write. Our vision and consensus was to create a new product for "Happy Dog" and we came up with customizable homes (crates). Our slogan was "Happy Homes for Happy Hounds" and we also created a new logo with legos that depicted a happy dog in a home (See pictures below). Together we created a vision and came to a consensus, and then developed strategy and delegated different tasks based on strengths. There also was a level of training as many of the group members were not skilled with legos, but a couple of the group members stepped up to demonstrate what the best strategies were when using legos and the rest of the group soon followed suit. Finally, I believe that our group definitely created a space for innovation, as we were transparent and open to everyone's ideas. These 4 steps make up Disney's framework for leadership and it was fun to see our team putting this framework into action. <br />
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One of the main takeaways that I learned from this exercise is to be aware of your surroundings, experiences and the people around you in order to capitalize on opportunities to learn. For example, if we had talked with the other two groups, we would have learned that the company was actually a hot dog company instead of assuming it was a dog grooming and services establishment. It is important to be flexible and to know that communication takes place in all different directions and across all levels in order for a leader and team to be successful. This was the biggest takeaway for me, and I definitely felt an "aha"moment when we learned it was a hot dog company and this would have been common information if we had communicated across all levels. Making sure everyone is on the same page is one of the most vital tasks a leader must fulfill.</div>
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<tr><td class="tr-caption" style="text-align: center;">The building phase of our logo </td></tr>
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<tr><td class="tr-caption" style="text-align: center;">Final product for our "Happy Homes for Happy Hounds" logo </td></tr>
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-Poto<br />
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-40331153282552287162015-05-31T14:57:00.003-07:002015-05-31T14:57:24.544-07:00Team Magic KingdomTeam Magic Kingdom was an effective high performing team, which knew how to work hard and play hard. It was fun and satisfying to work on this collaborative team, as we were able to contribute at our highest potential, while learning a lot along the way. Given the limited amount of time we had to complete the project, we knew from the very beginning that we had to maximize our time, by prioritizing. All of us worked towards the same goal and we understood the importance of both team and individual performance goals and knew what was expected of us. We had frequent team meetings either at the hotel pool/cafeteria or at the Magic Kingdom and made decisions when there was a consensus. Throughout the project, the leadership of the team shifted in order to drive results. I thoroughly enjoyed being a part of Team Magic Kingdom and really value the friendships and memories I’ve created with each one of my teammates!!<br />
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- cecily<br /><br />GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-91650255538354350922015-05-31T14:55:00.002-07:002015-05-31T14:55:20.365-07:00Disney's Youth Education Series Program<br />
<br />
Disney’s Youth Education Series (YES) program offers many workshops. As a group, we were able to participate in three different workshops focusing on Disney’s creative leadership, leadership strategies and techniques of teamwork. Each interactive workshop began before the parks opened, so it was neat to see another side of the park that most people don’t. I particularly enjoyed the leadership strategies workshop, as we were not only able to see how effective leadership produces innovation, but also gain insight in to the proven management strategies employed by The Walt Disney Company. As part of the workshop, we got to go backstage at Hollywood Studios to tour the Creative Costuming Workroom. The majority of costumes created in the workroom are show costumes. I was fascinated by all the costumes and the incredible amount of detail that goes in to each and every costume seen at the various shows at Walt Disney World.<br /><br />
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- CecilyGW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-25864519844089093242015-05-31T14:50:00.000-07:002015-05-31T14:50:10.269-07:00Disney's Dream BuildWhenever there is a construction project is underway at one of the Disney Parks, “Dream Builders” signs are posted on the construction fence, to help make the area look nice. Each Dream Builder sign contains an inspirational quote from Walt Disney. The quotes really caught my attention and the signs inspire everyone in the parks to make moments matter and guide them to live a principled and fulfilling life. Walt Disney is a great example of how he created an atmosphere that is filled with such creativity and innovation. In our experience at Walt Disney World, I witnessed examples of imagination coming to life and learned the important connection between effective leadership and a culture designed to foster creativity and innovation. Disney has pioneered making dreams come true. Disney was truly a visionary man and he created an incredible legacy and these quotes give a glimpse into his mind and imagination.<br />
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- CECILYGW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-17467486761004278762015-05-31T14:44:00.003-07:002015-05-31T16:56:19.575-07:00<div class="separator" style="clear: both; text-align: center;">
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<span style="font-size: small;">"A wise man adapts himself to circumstances as water shapes itself to the jar that contains it." </span><br />
<span style="font-size: small;"> - Chinese Proverb</span><br />
<span style="font-size: small;"><br /></span>
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<span style="font-size: small;">The water fountain in the picture above is
located just beyond the entrance to Epcot Center, the park in Walt Disney World
that is dedicated to the celebration of human achievement and innovation. My
classmates and I walked by it at least twice (during the course of our week in
Disney World) as we made our way into the park proceeding to our workshops
during the course of our program. Observing it as I walked by, reminded
me that engaging in and participating in innovation requires people to be
adaptable. Just as the flow of water adapts to every stone and groove in this
structure). There's no instructions manual for it, it doesn't happen by way of
color by numbers and there definitely is no guaranteed formula for how it
works. It requires flexibility, resilience and patience. All three came into
play during the course of our class as we worked tirelessly though our
workshops, research processes and presentation efforts. It was arduous work,
which at times bordered on (and even bled into) frustration. Particularly the
process around creating our and collection our survey information. In order to
measure innovation, you have to be able to measure it. Measuring it requires
collecting data and getting feedback on how much your innovation actually
impacts. Creating our own surveys and then compiling the data for them, as a
bear. Nevertheless each and every one of us pulled though, and in the process
had a unique opportunity to work on a service innovation of one of the most
recognized brands in the world!</span></div>
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<span style="font-size: small;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-size: small;">Rasul </span></div>
GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-67175148492673829682015-05-31T13:48:00.002-07:002015-05-31T13:48:17.512-07:00Group Teamwork<div class="MsoNormal">
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<b style="mso-bidi-font-weight: normal;">“Of all the things
I’ve done, the most vital is coordinating those who work with me and aiming
their efforts at a certain goal.” – Walt Disney.<o:p></o:p></b></div>
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Our group had considerable work to
do from the onset, but changing the scope of our project to MagicBand created
additional workload.<span style="mso-spacerun: yes;"> </span>After hours of brainstorming,
it was challenging to reach consensus on our goal.<span style="mso-spacerun: yes;"> </span>We were the only group with five members, one
less than the other two teams – so there was also less ability to divide and
conquer.<span style="mso-spacerun: yes;"> </span>One day in when we gathering survey
responses – I experienced some heat exhaustion.<span style="mso-spacerun: yes;">
</span>I was feeling miserable, but I tried to power through it.<span style="mso-spacerun: yes;"> </span>When the team realized it, they insisted that
I focus on my health.<span style="mso-spacerun: yes;"> </span>They escorted me
to a restaurant with AC and made sure I was hydrated before heading back to the
hotel to recover.<span style="mso-spacerun: yes;"> </span>This was yet another
setback.<span style="mso-spacerun: yes;"> </span></div>
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<b style="mso-bidi-font-weight: normal;"><b style="mso-bidi-font-weight: normal;">“It’s kind of fun to do the impossible” – Walt Disney.</b></b></div>
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We were able
to get the project done with a lot of team sacrifice. <span style="mso-spacerun: yes;"> </span>After our presentation, I was exhausted.<span style="mso-spacerun: yes;"> </span>I fell asleep at the hotel, and missed our
farewell dinner.<span style="mso-spacerun: yes;"> </span>Waking up, I texted our
group to get their location.<span style="mso-spacerun: yes;"> </span>Rasul
responded “Chris – We’re swinging by to get you!!”<span style="mso-spacerun: yes;"> </span>It touched me that they would go out of their
way to interrupt their final celebrations to pick me up.<span style="mso-spacerun: yes;"> </span>I sat outside waiting for a cab to show up. Surprisingly,
a limo with the entire class arrived to pick me instead. Words can’t express my
appreciation, not the joy I experienced at that moment.<span style="mso-spacerun: yes;"> </span>Everyone said my facial expression was
priceless, but I’d say the experience itself was.<span style="mso-spacerun: yes;"> </span>Teamwork is a requirement in any MBA program–
but this class has gone above and beyond extending past just the coursework
itself. it’s been an absolute honor being part of this class which has set such
a high bar.<o:p></o:p></div>
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GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0tag:blogger.com,1999:blog-4389993863887704677.post-71188952076782708662015-05-31T12:35:00.001-07:002015-05-31T12:35:53.665-07:00creative process -- AdiAs reason holds ground on both notions that creativity can and can not be taught, Disney's workshop was designed to help identify the steps organizations can take towards promoting creativity at work. A closer look into the process detailed out the steps a leader should be able to take in order to foster innovation and creativity in the company. Leaders need to motivate, influence, and work towards the perceived betterment of their people. In part of decision making, especially when its prioritization has to be installed for variety of factors, leaders must exhibit steps in order to gain trust of its people, invest time in tasks aligned it its vision, support initiates from team members and progress. the steps, however miniscule, help create / promote and environment where dreams come true. The stages so to speak should have wild imaginative ideas while having a grounded approach or the realism needed to bring it to life. No idea can be ignored and failures are expected to happen as we evolve towards the final stages. for dreams to come to reality a lot of dream and a lot of realism is needed. We need to be able to let our imaginations guide us to our betterment and find inventive ways to fulfill them. Another critical step is to make sure the a holistic view is kept in mind while chasing a dream. No two conflicting concepts should be implemented simultaneously. life is a journey, we need to continue to make efforts, learn from our mistakes, invent new more fulfilling approach, plan on handling failure, celebrate accomplishments, and enjoy! - adi<br />
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<br />GW Study Travelhttp://www.blogger.com/profile/11789234540399376611noreply@blogger.com0