Disney creates a great cumulative impact - both
emotional & practical - of all the encounters and interactions that a
customer has with a company. It’s principle that customers are guests, not
transactions, but an experience enables in creating this environment. The
Disney experience ranged from active to passive audience as well we connections
of customer with events, which creates the richest experiences for the
customers. The cast dinning at the
princess castle at the magic kingdom was a wonderful example of one of the richest
experiences of our stay in Disney. All
the cast members were actively involved with the customers yet keeping their
show on, they were able to take actions and react to the needs of the customer at
hand and act accordingly. It was a concise
and compelling theme where all the princesses will come and great the guests at
the castle while they dine. As part of
the theme the willingness of the cast members to continue with to act in
accordance with not only the preferred targeted audience (little girls and
boys) they kept a consistent stage norm and eliminated anything that
diminishes, contradicts, or distracts from the theme, while dealing with the
adults.
Dis
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