Walt Disney World

Walt Disney World

Sunday, 31 May 2015

Cinderella’s Royal Table - Customer Experience

Customer service is key in the service industry and Cinderella’s Royal Table has it down to a science. Reservations must be made several week (or even months) in advance. We were lucky enough to get walk-in reservations thanks to Cecily! J
Once your reservation is ready, you are escorted into the castle where you greeted by Cinderella herself for a picture moment. Soon after you are guided through a spiral stairs to the dining room. The room is everyone you would expect - long stained glass windows, candle chandeliers, arched entry ways, and shields handing on the wall.
Guests are referred to “Prince” or “Princess”. The food was served and was delicious! The Chef would attend to any guest with allergies. Towards the end of the three course meal an announcement was made letting guests know that the Princesses were entering the dining room. The Princesses visited each table and gave guests the opportunity to take pictures or simply talk for a short period of time. However, the Princesses did not visit each table every time, instead they strategically visited only the tables of guests who were in the desert course of their meal. Once a party departed, staff quickly cleaned the table. Employees appeared to communicate though a head piece and used iPads to possibly update the hostess on table openings.
My visit at Cinderella’s Royal Table is one of the most magical experiences during this trip. They made sure every one of their guests felt like they were truly inside Cinderella’s castle!
 - Helen

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